Contact support
Email developer@typcb.cn with your app version (at the bottom of Settings), iOS version, device model, steps to reproduce and error message. If no default mail app is configured, copy the address into your preferred email service.
Hide private events and other personal content in screenshots. Do not send Apple passwords, verification codes or card details. We receive content only when you choose to email it. Provider: Shenzhen Xiaodangjia Technology Co., Ltd.
Start or close a floating clock
Tap the floating button on a clock, timer or event screen and wait for Picture in Picture before returning Home or opening another app. Try dragging to an edge or pinching to resize; iOS determines placement, minimum size and gestures. Return to TickHalo and use the close button in the floating-status bar to stop it.
If it does not appear, check Settings → General → Picture in Picture, then end videos or calls that may be using it and retry. Controls vary with iOS versions. Locking the device or system resource limits may stop the window; indefinite background operation is not guaranteed.
Dynamic Island and full-screen New Year mode
Start the clock independently from the Dynamic Island entry on the home screen. Check that Live Activities are allowed. Devices without Dynamic Island can display the activity on the lock screen. A session lasts at most eight hours and may end at midnight or a daylight-saving transition. Return when prompted to refresh, and restart after changing system time or time zone.
Full-screen clock offers large digits, clock-face and New Year modes. Tap to reveal controls; landscape requires system rotation to be allowed. New Year mode uses the local time zone when opened and shows a greeting at midnight without automatically jumping to the following year in the same session.
Timer or event reminders did not arrive
Open System Notification Settings from the app’s Settings and check permission, sound and lock-screen previews, along with silent and Focus modes. An event needs a reminder scheduled in the future, and countdowns and focus timers must be running. Denying notifications does not prevent foreground timing.
Focus cycles pre-schedule at most 24 phases; the earliest 60 pending reminders are retained in total and updated when you return. A background Live Activity may remain at the previous phase’s 00:00 until the app reconciles it. You do not need to restart a completed focus period to record it.
Purchases, restoration and refunds
Open Pro from Settings to see the current price and purchase. It is a one-time purchase with no auto-renewal. For an existing purchase, choose Restore Purchases using the original Apple Account. Check your network and retry if products fail to load; pending transactions must complete with Apple.
Request a refund through Apple Report a Problem. Revocation falls back to free styles without deleting events or focus records. See the terms of use for details.
Local data and policy updates
Delete events from their detail screens. Individual focus-history deletion is not currently available. To remove all local data, choose Delete App in iOS Settings; Offload App retains documents and data. Manage backups separately. Restoring Pro does not restore local records; we do not hold a cloud copy.
In-app policy summaries work offline. Open the full privacy policy or terms link to read the latest applicable text. The website offers Simplified Chinese and English via the language switcher. Switching website language does not change app language or your App Store region.